Get in Touch
Have a question about ISO Mate? Need help with your account? We are here to help.
Email Support
For all inquiries including account help, technical questions, and general queries:
- Email: support@isomate.io
Support Hours
Email support is available Monday to Friday, 6:00 PM – 9:00 PM (NZST). We aim to respond to all inquiries within one business day. The platform itself runs 24/7.
Feedback and Feature Requests
For feature requests, bug reports, and general feedback, use the built-in Feedback Portal inside the app. This is the fastest way to submit ideas and track their progress as they are reviewed and prioritised. You can also vote on other users’ suggestions.
Location
New Zealand
The Team Behind the Platform
ISO Mate is powered by System Prototypers Ltd, a software development company specializing in prototyping solutions. Their expertise in building functional, high-impact systems is what allows ISO Mate to remain agile, evolving rapidly to meet the real-world needs of its users.