Knowledge Base

What happens when you delete your own account, what happens to an organization left with no members, and how long ISO Mate keeps each kind of data.

Change your account email safely. ISO Mate confirms your password, verifies the new address by emailed link, and protects your old address.

The email activity panel shows related contacts, help desk tickets, and issues for a shared mailbox message, and links it to a ticket or creates one.

Schedule recurring risk reviews, record a review to update residual exposure and the history timeline, and respond to due and overdue reminders.

Add a risk to the register, score its inherent and residual exposure on a 5×5 matrix, assign an owner and treatment, and link the controls that treat it.

Understand how likelihood and impact combine into a 1 to 25 risk score, how scores map to level bands, and how to read the heatmap across layers.

Formally sign off a risk you choose to tolerate, with a rationale and an optional expiry, and keep an auditable acceptance history.

Define the highest residual risk level your organization will tolerate, with optional overrides per category, so risks above appetite are flagged automatically.

Bring an existing risk register into ISO Mate from a CSV file, with a dry run that validates every row before you commit the valid ones.

Record the exposure you are aiming for after treatment so every risk shows an inherent, residual, and target level you can compare.