Knowledge Base

Learn how to create, assign, track, and resolve support tickets in the ISO Mate Help Desk.

Learn how to create projects, connect Git repositories, and track branches, commits, and pull requests from the issue detail page.

Learn how to use the AI assistant to generate email drafts from notes and refine existing email content with quick actions or custom instructions.

Learn how to use the in-app AI Support Chat to get instant answers about ISO Mate features, navigate source references, and submit feedback for missing content.

Learn how to use ICE (Impact, Confidence, Ease) scoring to prioritize your backlog based on weighted scores with type and source adjustments.

Learn how issue project keys work, what each prefix means, and how to use them to find issues quickly.

Learn how to connect AI assistants and developer tools to ISO Mate using the built-in MCP server with 12 tool providers.

Solutions for common problems including login issues, sync failures, permission errors, and email connectivity.

Answers to common questions about ISO Mate features, accounts, billing, and integrations.

Learn how to create, search, organize, and export contacts in your organization directory.