Structured Incident Tracking
ISO Mate’s Incident Management helps organizations track, investigate, and resolve incidents with a structured workflow and complete audit trail.
Incident Categories
Classify incidents for proper handling and reporting:
- Data Breach: Data exposure or unauthorized access (includes GDPR-specific fields)
- Security Incident: Security-related events
- System Outage: Service disruptions
- Policy Violation: Compliance or policy breaches
- Other:General incidents
Severity Levels
Prioritize response based on impact: Critical, High, Medium, or Low.
Status Workflow
Incidents progress through a defined workflow with validated transitions:
- Open: Investigating
- Investigating: Open or Contained
- Contained: Investigating or Resolved
- Resolved: Investigating or Closed
- Closed: Final state
User Roles
Assign users to incidents with specific roles: Reporter, Assignee, or Stakeholder. Each role provides the right level of visibility and responsibility.
Investigation Notes
Document investigation progress, findings, and resolution steps with timestamped notes. Attach evidence files to support your investigation.
Linked Tasks
Link tasks to incidents to track remediation work. View all related tasks from the incident detail page.
Audit Logging
Every status change, assignment, and update is automatically logged for compliance. Export audit reports for regulatory review.
Export
Export incident lists to CSV or PDF with current filters applied.