Setting Up a Shared Mailbox

Shared Mailbox Setup

Shared mailboxes are accessible to multiple team members, making them ideal for support inboxes, team email addresses, or department mailboxes.

Creating a Shared Mailbox

1. Navigate to Settings > Shared Mailboxes (requires administrator permissions).
2. Click Add Shared Mailbox.
3. Enter the mailbox details (same fields as personal mailbox: name, email, IMAP/SMTP settings or Google OAuth).
4. Click Save.

Shared mailboxes appear in the email sidebar for all users with the appropriate email permissions. All team members with access can view, reply to, and manage emails in the shared mailbox.

Managing Access

Access to shared mailboxes is controlled through role-based permissions. Users with the email.view permission can see shared mailboxes. Users with email.create can send from shared mailboxes.