Help Desk
Turn requests into tracked tickets with SLAs, auto-assignment, email replies in the conversation, a Kanban board that surfaces waiting tickets, requester portal, CSAT surveys, and reports.
Communication
Contacts
Keep one shared, up-to-date directory of people and organizations, auto-built from your email and linked to tickets and sales records.
Team Chat
Keep team conversations next to your work with real-time public and private channels, direct messages, @mentions, and webhook alerts from your tools.
Email Integration
Manage personal and shared mailboxes inside ISO Mate, draft and refine messages with AI, and keep every email next to the work it relates to.