Communication

Manage support with a full-featured help desk: ticket tracking, SLA policies, auto-assignment, canned responses, a Kanban board, requester portal, CSAT surveys, reports, and workflow automation.

Maintain a centralized contact directory with names, email addresses, phone numbers, and organization details. Export to CSV or PDF.

Collaborate in real time with public and private channels, direct messages, @mentions, typing indicators, message tagging, and webhook integrations.

Manage email within ISO Mate with personal and shared mailboxes, Google OAuth for Gmail, IMAP/SMTP, AI-powered drafting and refinement, signatures, contacts, and folder organization.