Knowledge Base

Learn how to use ICE (Impact, Confidence, Ease) scoring to prioritize your backlog based on weighted scores with type and source adjustments.

Learn how issue project keys work, what each prefix means, and how to use them to find issues quickly.

Learn how to connect AI assistants and developer tools to ISO Mate using the built-in MCP server with 15 tool providers.

Learn how to subscribe to a plan, view invoices, cancel, resume, and manage your ISO Mate subscription.

Solutions for common problems including login issues, sync failures, permission errors, and email connectivity.

Answers to common questions about ISO Mate features, accounts, billing, and integrations.

Learn how to create, search, organize, and export contacts in your organization directory.

Learn how to submit feedback, vote on suggestions, comment on ideas, and track feedback status.

A complete introduction to ISO Mate workflows: trigger sources, actions, the visual editor, placeholders, templates, versioning, dry run, and metrics.

Learn how to create incidents, follow the status workflow, assign user roles, add notes, and manage GDPR data breach fields.