Knowledge Base

A complete walkthrough of the ISO Mate Help Desk ticket lifecycle, from creating and assigning tickets to replying, using internal notes, and resolving them.

How to create projects, connect GitHub, GitLab, or Bitbucket repositories, and track branches, commits, and pull requests from the issue detail in ISO Mate.

Draft emails from notes and refine existing text with the AI assist panel in the ISO Mate composer, then insert or replace the generated content.

Use the AI Assistant’s Product Help tab to get instant answers about ISO Mate features, follow source links, and report missing content.

How ICE scoring in ISO Mate rates issues on Impact, Confidence, and Ease, adjusts for type and source, and orders your backlog by score.

Connect AI assistants and developer tools to ISO Mate through the built in MCP server. Chat assistants such as ChatGPT, Claude and Gemini sign in with OAuth, while IDE tools and scripts use a scoped API token against the /api/mcp endpoint.

How ISO Mate builds issue keys from a project key or a type prefix, how numbering works, and why keys stay stable over time.

Solutions for common ISO Mate problems, including sign-in and email verification issues, permission errors, subscription access, account limits, rejected file uploads, email and calendar sync failures, rate limits, and missing data.

Set your organization name, logo, default currency, business address, and default timezone from one Account Settings page.

Add a second sign in step with SMS two-factor authentication, save your recovery codes, change the number that receives them, and link a Google account.