Knowledge Base

Draft emails from notes and refine existing text with the AI assist panel in the ISO Mate composer, then insert or replace the generated content.

Use the AI Assistant’s Product Help tab to get instant answers about ISO Mate features, follow source links, and report missing content.

How ICE scoring in ISO Mate rates issues on Impact, Confidence, and Ease, adjusts for type and source, and orders your backlog by score.

How ISO Mate builds issue keys from a project key or a type prefix, how numbering works, and why keys stay stable over time.

Connect AI assistants and developer tools to ISO Mate through the built in MCP server. Create a scoped API token, point your client at the /api/mcp endpoint, and manage your workspace by resource and operation.

Solutions for common ISO Mate problems, including sign-in and email verification issues, permission errors, subscription access, account limits, rejected file uploads, email and calendar sync failures, rate limits, and missing data.

Answers to the questions we hear most about ISO Mate accounts, features, security, billing, and integrations, with links to detailed guides.

Set your organization name, logo, default currency, business address, and default timezone from one Account Settings page.

Add a second sign in step with SMS two-factor authentication, save your recovery codes, and optionally link a Google account.

Choose which notification categories you receive, set per category quiet hours, and control the sound and browser push channels.