Product Help is the tab of the AI Assistant that answers questions about how to use ISO Mate. Ask in plain language and it replies with step by step help, citing the help articles it used. If it cannot find an answer, you can report the gap so the content gets added.
Open Product Help
Click the AI Assistant icon in the top toolbar. The Product Help tab is selected by default. Suggested questions appear based on the page you are on, so you can click one or type your own. Press Enter to send, or Shift and Enter for a new line.
Read the answer and its sources
Answers stream in as they are generated. Below an answer, the Sources list links to the help articles the assistant drew from, so you can open the full guide for more detail.
When there is no answer
If no help article matches your question, the assistant tells you. Use Submit Feedback on the answer to report the gap. It is logged as missing knowledge so the team can add coverage.
Tips
- Use New Conversation to start a fresh topic.
- For questions about your own data rather than how-to, switch to the My Data tab.
- To create a record from a description, use the Create tab.