Knowledge Base

Learn how to use the in-app AI Support Chat to get instant answers about ISO Mate features, navigate source references, and submit feedback for missing content.

Learn how to use ICE (Impact, Confidence, Ease) scoring to prioritize your backlog based on weighted scores with type and source adjustments.

ICE Scoring Guide ICE scoring helps you prioritize issues by rating them on three dimensions: Impact, Confidence, and Ease. ISO Mate calculates a weighted score that accounts for issue type and source, giving you a data-driven way to order your backlog. What is ICE? ICE is a prioritization framework where each issue is rated on […]

Learn how issue project keys work, what each prefix means, and how to use them to find issues quickly.

Learn how to connect AI assistants and developer tools to ISO Mate using the built-in MCP server.

Solutions for common problems including login issues, sync failures, permission errors, and email connectivity.

Answers to common questions about ISO Mate features, accounts, billing, and integrations.

Learn how to create, search, organize, and export contacts in your organization directory.

Learn how to submit feedback, vote on suggestions, comment on ideas, and track feedback status.

Learn how to create automated workflows with triggers, conditions, and actions to streamline repetitive processes.