Data-Driven Insights
ISO Mate’s Reporting and Analytics help you understand your team’s performance and make informed decisions with dedicated report dashboards for each module.
DevOps Reports
Track development metrics including issue distribution by status, type, and priority. View sprint burndown charts, release progress, issue aging, and assignee workload distribution.
QA Reports
Monitor testing health with test case distribution, test cycle status, execution pass/fail rates, coverage metrics, and trend analysis over time.
Task Reports
Track task completion rates, overdue tasks, assignee productivity, and recurring task metrics.
Incident Reports
Analyze incident trends with volume by category, severity distribution, resolution time analysis, overdue incidents, and GDPR compliance metrics for data breach incidents.
Compliance Reports
See requirements by status, controls by implementation level, and overall compliance percentages at a glance. Filter by framework, status, or date range to focus on what matters.
Sales Reports
Track deals by stage, pipeline value over time, lead conversion rates, and key sales metrics. Visualize your funnel performance and identify bottlenecks in your sales process.
Feedback Reports
Review feedback distribution by type, status, and priority, plus submission trends over time. Understand what your users are asking for and how quickly you respond.
Calendar Reports
Visualize events by day of week, source, and trends over time. Identify scheduling patterns and peak activity periods across your team.
Help Desk Reports
Track ticket volume, agent performance, SLA compliance, CSAT scores, and channel metrics. All help desk reporting is now consolidated in the main Reports section.
Account Reports
View account-level metrics including user activity, role distribution, and usage patterns.
Smart Filtering
Every report page uses the token search bar with “is” and “is not” operators for precise filtering. Quick date range pills (7 Days, 30 Days, 90 Days, 1 Year) let you switch time windows instantly without configuring custom dates.
Export
Export any report to PDF for stakeholder presentations or CSV for further analysis in spreadsheet tools. Consistent Export CSV and Export PDF buttons appear on every report page.
Permissions
A dedicated Reports permission group in role management provides granular access control to each report type, so you can restrict who sees which data.
MCP Integration
Pull Compliance, Sales, Feedback, and Calendar report data into AI assistants and external integrations using the MCP server tools.
Customizable Dashboard
Your dashboard is fully customizable with a widget-based layout. Choose from 14 widgets covering every area of the platform, toggle them on or off, drag to reorder, and resize between half-width and full-width. Quick Actions at the top let you create issues, tasks, test cycles, incidents, tickets, and notes with a single click.
Available widgets include: My Work (items assigned to you), Issues Summary with status charts, Tasks Summary with completion progress, Active Sprint with burndown data, Overdue Items, Help Desk Overview with SLA breach tracking, Test Cycles Summary, Incidents Summary, Compliance Status, Sales Pipeline, Upcoming Calendar Events, Notifications Summary, Workflow Executions, and Recent Activity.
Choose from seven role-based templates (Developer, QA Engineer, Support Agent, Compliance Officer, Sales Rep, Manager, All Widgets) to quickly set up a layout optimized for your role. Enable auto-refresh at 5, 15, or 30 minute intervals to keep your data current. Collapse individual widgets to minimize them temporarily, and use keyboard shortcuts (R to refresh, E to edit layout, ? for help) for quick navigation.
Each widget loads independently with skeleton loading animations, so a slow endpoint never blocks the rest of your dashboard. Trend sparklines show 7-day activity patterns for issues, tasks, tickets, and sprint burndown.